Shipping
Q: How long does shipping take?
A: Shipping times may vary depending on your location and the shipping method chosen. Typically, orders are processed and shipped within 2-3 business days. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These fees are the responsibility of the customer and are not included in the product or shipping costs.
Q: How much does shipping cost?
A: Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the destination. You can view the shipping cost for your specific order during the checkout process before making a payment.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery on our website or the courier's website.
Q: What if my package is lost or damaged during shipping?
A: In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for the affected items.
Q: Can I change my shipping address after placing an order?
A: Unfortunately, we are unable to change the shipping address once an order has been placed. Please ensure that the shipping address provided during checkout is accurate and up to date. If you need to make any changes, please contact our customer support team as soon as possible.
Q: Do you offer expedited shipping?
A: Yes, we offer expedited shipping options for select products and destinations. During the checkout process, you will have the option to choose a faster shipping method for an additional fee. Please note that expedited shipping may not be available for all orders or locations.
Q: Can I combine multiple orders for shipping?
A: Unfortunately, we are unable to combine multiple orders for shipping. Each order is processed and shipped separately to ensure accurate tracking and delivery. If you have multiple orders, they will be shipped individually.
Q: What if I have more questions about shipping?
A: If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at living@lakehaweastation.com. We are here to assist you and provide any additional information you may need.